Revista cu subiecte științifice și medicale internaționale pentru experți ai sănătății animalelor de companie
Veterinary Focus
Susie Samuel

Susie Samuel

MA, VetMB, MRCVS

Regatul Unit al Marii Britanii

Dr. Samuel a absolvit Universitatea Cambridge în 2001 și a petrecut zece ani lucrând atât în practici mixte, cât și în animale mici. În 2006 a înființat VetHelpDirect.com, un site web care îi ajută pe proprietari să decidă cât de repede trebuie să caute atenție veterinară pentru animalele lor de companie. Afacerea a evoluat rapid pentru a deveni o agenție specializată în marketing veterinar pe internet, câștigând Premiul de marketing veterinar 2015 pentru marketingul practic, iar dr. Samuel a părăsit în cele din urmă practica pentru a deveni director general al companiei. Deține, de asemenea, certificatul Google în marketing pe internet și pregătește personalul veterinar în toate aspectele marketingului pe internet.

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Example of a professional-looking waiting room. ​ All the mistakes above were fixed and the following facilities were added: 1. Separated waiting areas for dogs and cats with cat carrier trees.

Numărul revistei1 Publicat la data 10/05/2021

How to offer a great experience - Part 1

Based on studies on a human hospital, this chapter will outline the different steps in the pet owner journey in your practice, including the consultation that should be a “golden moment” for your client.

Scris de Philippe Baralon , Antje Blättner , Pere Mercader și Susie Samuel

Example of a professional-looking waiting room. ​ All the mistakes above were fixed and the following facilities were added: 1. Separated waiting areas for dogs and cats with cat carrier trees.

Numărul revistei1 Publicat la data 10/05/2021

การมอบประสบการณ์ที่ดีแก่ผู้เข้ารับบริการ - ตอนที่ 1

บทความนี้จะนำเสนอแนวทางการเข้ารับบริการในสถานพยาบาลสัตว์ของเจ้าของสัตว์เลี้ยงรวมไปถึงการตรวจรักษาซึ่งถือเป็นช่วงเวลาที่มีค่าสำหรับเจ้าของผ่านการศึกษารูปแบบการทำงานของโรงพยาบาลคน สัตวแพทย์และบุคลากรในสถานพยาบาล...

Scris de Philippe Baralon , Antje Blättner , Pere Mercader și Susie Samuel

How to attract clients to your clinic

Numărul revistei1 Publicat la data 07/05/2021

How to attract clients to your clinic

Internet has changed the “pet owner journey”: before telephoning a vet to ask questions or actually taking an appointment, the client will search the Internet (sometimes just to find a telephone number) and will have first information about your practice through it.

Scris de Philippe Baralon , Antje Blättner , Pere Mercader și Susie Samuel

The importance of pet owner experience

Numărul revistei1 Publicat la data 05/05/2021

The importance of the pet owner experience

Vet practitioners are often not aware of their environment. They never stay in the waiting room of their practice for long. They sometimes even enter the practice through a different door than the one used by their clients.

Scris de Philippe Baralon , Antje Blättner , Pere Mercader și Susie Samuel

COVID-19: the telemedicine solution

Numărul revisteiEmisiune FSE Management Publicat la data 23/12/2020

Soluția reprezentată de telemedicină

Izbucnirea COVID-19 a însemnat că majoritatea medicilor veterinari au trebuit...

Scris de Susie Samuel