Becoming a good colleague (Part 1)
Even the most skilful surgeon or physician needs a good team to succeed, and as a recent graduate you will certainly want others to help and support you.
Antje Blättner
DVM
Dr. Blaettner grew up in South Africa and Germany and graduated in 1988 after studying Veterinary Medicine in Berlin and Munich. She started and ran her own small animal practice before undertaking postgraduate training and coaching course at the University of Linz, Austria and then founded “Vetkom”. The company provides training to veterinarians and veterinary nurses in practice management in subjects such as customer communication, marketing and other management topics. Dr. Blaettner also is editor for two professional journals, “Teamkonkret” (for veterinary nurses) and “Veterinärspiegel” (for veterinarians).
Публікації автора Antje Blättner
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Getting your first job
In many countries there is currently a dearth of veterinary surgeons, and you may have various employment options once you graduate.
COVID-19: putting the team first
Veterinary practice is being challenged as never before with the COVID-19 pandemic...
The smooth consultation (part 3)
This last section focuses on the importance of teaching...
The smooth consultation (part 1)
Vet practitioners frequently concentrate on the pet and forget about the owner…
Communication is a clinical skill (part 3)
Asking owners open-ended questions, especially at the beginning of a consultation...
Communication is a clinical skill (part 4)
As well as listening it is important to actively encourage the client to continue telling their story...
Communication is a clinical skill (part 5)
Inclusion of the communication skills in every day practice requires us to move beyond what we do...
Communication is a clinical skill (part 2)
One of the key skills in building relationships with others is the use of empathy...
Why invest in communication (part 5)
“Know thyself”, Socrates said...
Why invest in communication (part 3)
We are convinced that good communication with the pet owners and with the staff...
Why invest in communication (part 1)
In the US, there are 3 times more suicides in the veterinary profession than in the average population...