DVM
Iván comes from a family of veterinarians; his father and older brother share the same passion. He obtained his degree from the Universidad de Concepción in 1991, worked a few years at a small clinic and then shifted his career towards sales and marketing, holding several positions at multinational companies in the domestic pet market in his native country.
Since 2008 he has been the executive director of Vetcoach, a business and organizational consulting company that specializes in the pet veterinary sector in Latin America, where his vision is to create “a new standard for the veterinary world”.
Iván has studied marketing, innovation, coaching and positive psychology. Today he is a strategic business consultant in organizational development and innovation, an ORA Coach (Organizational Role Analysis), creator of initiatives to improve the well-being (happiness) of veterinary students and qualified veterinarians, as well as high-value training programs for veterinary companies and their teams on subjects such as management, wellbeing, communication skills and positive leadership.
Iván has written several management articles for veterinary journals and is an international conference speaker in Latin America.
เปิดหัวข้อและประเด็นที่อภิปรายโดยนักเขียนนี้ด้านล่าง
ในตอนสุดท้ายของบทความชุดนี้จะเน้นที่ความสำคัญของการสื่อสาร นอกจากนี้ยังอธิบายถึงการสนทนาที่สมบูรณ์แบบซึ่งต้องประกอบไปด้วยแบบแผน โครงร่าง และมีสามขั้นตอนด้วยกัน ในตอนท้ายเราจะมาดูตัวอย่างสถานการณ์ยากลำบากที่สัตวแพทย์อาจพบเจอได้ในชีวิตการทำงาน รวมถึงการรับมือกับการข่มขู่ทางอารมณ์(emotional blackmail)
Asking owners open-ended questions, especially at the beginning of a consultation...
As well as listening it is important to actively encourage the client to continue telling their story...
Inclusion of the communication skills in every day practice requires us to move beyond what we do...
The communication skills that follow are essential for the development of a collaborative veterinarian-client partnership, staff member-client partnership...
One of the key skills in building relationships with others is the use of empathy...
“Know thyself”, Socrates said...
We are convinced that good communication with the pet owners and with the staff...
In the US, there are 3 times more suicides in the veterinary profession than in the average population...
Working as a vet practitioner clearly put us at risk of “compassion fatigue”, a very tricky and devastating disease...
