How to engage pet parents: learning from human pediatrics

Laura Scalfano, M.D., FAAP, President and Medical Director, Windhaven Adolescent & Sports Medecine.

Effective patient communication is paramount to any medical profession. Health outcomes depend on it. Through her 30+  years of experience working with young adults and teens and their families, Dr  Laura Scalfano has distilled strategies for building trust with both staff and patients. She’ll share practical tips on how to make the process of preventive care more efficient, how to set boundaries, and how to highlight the value of care that you provide.