Communication is a clinical skill (part 4)
As well as listening it is important to actively encourage the client to continue telling their story...
Antje Blättner
DVM
Dr. Blaettner grew up in South Africa and Germany and graduated in 1988 after studying Veterinary Medicine in Berlin and Munich. She started and ran her own small animal practice before undertaking postgraduate training and coaching course at the University of Linz, Austria and then founded “Vetkom”. The company provides training to veterinarians and veterinary nurses in practice management in subjects such as customer communication, marketing and other management topics. Dr. Blaettner also is editor for two professional journals, “Teamkonkret” (for veterinary nurses) and “Veterinärspiegel” (for veterinarians).
Contributions from Antje Blättner
Browse between the articles contributions from this author below.
Communication is a clinical skill (part 5)
Inclusion of the communication skills in every day practice requires us to move beyond what we do...
Communication is a clinical skill (part 1)
The communication skills that follow are essential for the development of a collaborative veterinarian-client partnership, staff member-client partnership...
Communication is a clinical skill (part 2)
One of the key skills in building relationships with others is the use of empathy...
Why invest in communication (part 5)
“Know thyself”, Socrates said...
Why invest in communication (part 3)
We are convinced that good communication with the pet owners and with the staff...
Why invest in communication (part 4)
Let’s quickly remind ourselves of the science behind communication...
Why invest in communication (part 1)
In the US, there are 3 times more suicides in the veterinary profession than in the average population...
Why invest in communication (part 2)
Working as a vet practitioner clearly put us at risk of “compassion fatigue”, a very tricky and devastating disease...